You have lived nearly a full lifetime, seen so many rapid advancements in technology and medicine, yet you may feel a little lost when using a computer. That is perfectly normal for anyone who did not grow up with computers in their classrooms or mobile phones that fit in the palm of their hands. Thankfully, there are several companies that understand your situation, and they provide tech support for seniors. Here is how those services usually work.
Individualized Training Sessions
If all you want to learn how to do is email your grandchildren or use video chat on your computer, then some tech support companies can send a representative to your home for an individual training session. The representative will not only provide you with hands-on training, but leave you with detailed instructions you can use later (if you forget how to do these types of programs or applications). Usually you end the session by actually doing exactly what you set out to learn (e.g., send an email, open video chat and call a family member, etc.). Depending on what you yearn to learn, the sessions can last a few minutes to a few hours, with a more in-depth computer tutorial landing on the end of the lengthier sessions.
Connections and Set-up Support for a New Computer
If you just received a brand-new computer, and it is the first one you have ever had, it may be very daunting to see it out of the box. There are cords and all kinds of connectors that have to be plugged in. If you have arthritis or your eyesight is limited, this may seem even more difficult to complete. Tech support companies will send an agent out to connect everything for you and help you turn your computer on and get it running.
Remote Tech Support
If you have had a computer for a few months now, and have managed to learn and maneuver around your machine with greater ease, then you may be ready to try remote tech support. Remote tech support for seniors involves calling the support company and requesting a step-by-step walk-through for fixing simple issues and opening and running certain programs. No agent or representative is sent to your home because the problem is one that can be resolved quickly over the phone. In the event that the over-the-phone help does not seem to work, or you are confused by something the phone representative has said, you can still request in-person support.